"We consider a large number of positive user reviews as evidence of positive reputation."
Google Search Quality Evaluator Guidelines - Section 2.6.1
Invite existing customers to share their experiences online so new customers know you can be trusted. These authentic customer reviews will improve your Google ranking and attract new customers.
My Customer's Voice uses happy customers to win new customers
We've all had a negative experience with a product or service. If your experience was poor, you might have been tempted to write a review to warn other potential customers to go elsewhere. But if your experience was positive, writing a review – unfortunately for small business owners – likely isn’t top-of-mind.
We provide an easy do-it-yourself way to nudge your customers to share their positive sentiments. Customer Voice sends gentle reminders to past customers, encouraging positive online engagement.
Reach customers wherever they are
My Customer's Voice gives you the flexibility to request reviews on the medium that works best for your customers.
- ✓ Send an email to request a review
- ✓ Catch them on their mobile device by sending a text
- ✓ Insert our Review Generation Widget right on your website
- ✓ Add our signature widget to every email message you send
In addition to any customer lists that you may already have, as happy customers leave your location, use our Review Kiosk to capture their contact information and permission to send email or texts.
Use personalized messages to gather more customer feedback
Increase the chance of your customer leaving a review with a personalized email or text that matches your brand identity. A customized email with familiar logos and colors is also more likely to be opened and can boost click-through rates by 139%.
My Customer's Voice helps you personalize each message without manual effort. Dynamic components, including the customer's first name or full name, can be inserted along with the websites where you would like the reviews to be posted.
Google research found that "66% of customers say positive reviews help them decide where to shop."
Bolster your online reputation with our proven process of gathering your customers' reviews.
Drive your search ranking up with consistent new reviews from happy customers. Reach your customers in the most effective way, including via email, SMS, kiosk, email signature, or website widget. No coding is required to customize every aspect of the review requests to optimize open rates and get results.
This video shows how easy it is to set up, customize, and start sending review requests.
Reach your customers any way you want
Customize everything to fit your brand
Boost your ranking on Google
Get more reviews to build brand trust
Features Comparison: Express & Pro editions
Customer Voice allows you to gather customer experiences to boost online star power and drive more business.
|Features||Express edition||Pro edition|
|Create and manage customer list||Unlimited||Unlimited|
|Customize and display Review Generation Widget||✓||✓|
|Email signature widget||✓||✓|
|Collect reviews on own website||Unlimited||Unlimited|
|Daily Digest emails + Executive Report||✓||✓|
|Send email review requests||15 emails / month||Unlimited|
|Sources to request reviews on||Google, Facebook, My Listing||40+ sources|
|Customize and save additional review request templates||Limit of 1||Limit of 40|
|Bulk send review requests||✓|
|Send an automated follow-up email||✓|
|Mobile Review Kiosk application||✓|
|Option to purchase SMS add-ons||✓|
Need help prioritizing your digital efforts?
Request a Snapshot analysis of your current online presence. The Snapshot Report is a FREE marketing needs assessment that provides automated insights into your business’s online marketing performance. It highlights gaps in your online presence, provides comparisons to similar businesses, makes specific recommendations for improvements, and explains why it's important.
Use this report to prioritize your team's digital marketing efforts. Remember that you don't need to do everything perfectly, but you must do better than your competition.