Turn exceptional customer experiences into positive reviews!

Leverage the voices of your best customers to improve your online word-of-mouth. 

"We consider a large number of positive user reviews as evidence of positive reputation."
Google Search Quality Evaluator Guidelines - Section 2.6.1

Invite existing customers to share their experiences online so new customers know you can be trusted. These authentic customer reviews will improve your Google ranking and attract new customers.

My Customer's Voice uses happy customers to win new customers

We've all had a negative experience with a product or service. If your experience was poor, you might have been tempted to write a review to warn other potential customers to go elsewhere. But if your experience was positive, writing a review – unfortunately for small business owners – likely isn’t top-of-mind.

We provide an easy do-it-yourself way to nudge your customers to share their positive sentiments. Customer Voice sends gentle reminders to past customers, encouraging positive online engagement. 

Reach customers wherever they are

My Customer's Voice gives you the flexibility to request reviews on the medium that works best for your customers.

  • Send an email to request a review
  • Catch them on their mobile device by sending a text
  • Insert our Review Generation Widget right on your website
  • Add our signature widget to every email message you send

In addition to any customer lists that you may already have, as happy customers leave your location, use our Review Kiosk to capture their contact information and permission to send email or texts.

Use personalized messages to gather more customer feedback

Increase the chance of your customer leaving a review with a personalized email or text that matches your brand identity.  A customized email with familiar logos and colors is also more likely to be opened and can boost click-through rates by 139%.   

My Customer's Voice helps you personalize each message without manual effort.   Dynamic components, including the customer's first name or full name, can be inserted along with the websites where you would like the reviews to be posted.  

Google research found that "66% of customers say positive reviews help them decide where to shop."

Bolster your online reputation with our proven process of gathering your customers' reviews.

Drive your search ranking up with consistent new reviews from happy customers.  Reach your customers in the most effective way, including via email, SMS, kiosk, email signature, or website widget. No coding is required to customize every aspect of the review requests to optimize open rates and get results.
 
This video shows how easy it is to set up, customize, and start sending review requests. 

Have reviews posted on the websites that will make an impact

Glowing reviews help businesses shine in local search! Collect new reviews on third-party review sites, social media profiles, and first-party landing pages. Never miss a chance to collect authentic customer feedback with the Review Generation Widget right on your website.

Note: You can ask customers to leave a review on a landing page and if the customer leaves you a four-star review or higher, the widget will also ask them to share it on your preferred public review sites.

Capture contact information at point-of-sale

My Customer's Voice offers frictionless tools proven to earn you online reviews faster and more often. The Mobile Review Kiosk app can capture contact information on-site from happy customers when they’re most likely to be prepared to leave a review. Automatically adds them to the customer list and sends a review request.

Or capture this information from your current POS system, newsletter sign-up, or a simple sign-up sheet and import the data into our Customer Voice app.  Be sure to keep a record of their permission to contact them, especially if you want to use SMS.

Get live stats on your sent review requests

See how your requests are performing including,

  • Number of review request sent
  • Requests opened
  • Click-through rates
  • Request status in real-time

Reach your customers any way you want

Customize everything to fit your brand

Boost your ranking on Google

Get more reviews to build brand trust

Start Requesting Customer Reviews

My Customer's Voice makes it easy to collect reviews after customers visit your business when they’re most likely to leave a review. Get more reviews to boost your average star rating while establishing trust with potential customers. Reach customers wherever they are with flexibility to request reviews on the medium that works best for your customers—either text message or email.

Find My Customer's Voice in the Marketplace under Reputation Management

Complementary products for Customer Voice

Monitor every aspect of a local business’s online reputation, including reviews, listings, and mentions. Reviews collected through Customer Voice can be managed and responded to in Reputation Management!

Take control of your reputation >>

With Listing Builder, businesses receive My Listing, a free online listing, and landing page to boost their search ranking. Use Customer Voice review requests and the widget to collect reviews on the My Listing page to increase visibility.

Increase your visibility >>

Leverage the power of reviews to increase customer and search engine trust. By activating Social Marketing, you can share your best reviews on social media, making customers your marketing secret weapon.

Get social with your customers >>

Features Comparison: Express & Pro editions

Customer Voice allows you to gather customer experiences to boost online star power and drive more business.

FeaturesExpress editionPro edition
Create and manage customer listUnlimitedUnlimited
Customize and display Review Generation Widget
Email signature widget
Collect reviews on own websiteUnlimitedUnlimited
Daily Digest emails + Executive Report
Send email review requests15 emails / monthUnlimited
Sources to request reviews onGoogle, Facebook, My Listing40+ sources
Customize and save additional review request templatesLimit of 1Limit of 40
Bulk send review requests 
Send an automated follow-up email 
Mobile Review Kiosk application 
Option to purchase SMS add-ons 

Need help prioritizing your digital efforts?

Request a Snapshot analysis of your current online presence. The Snapshot Report is a FREE marketing needs assessment that provides automated insights into your business’s online marketing performance. It highlights gaps in your online presence, provides comparisons to similar businesses, makes specific recommendations for improvements, and explains why it's important.

Use this report to prioritize your team's digital marketing efforts.  Remember that you don't need to do everything perfectly, but you must do better than your competition. 

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