The reputation of your business is both what you say about yourself and what others say about you
Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.
Never miss another online review again
Monitor all your customer feedback found on over 100 social media and review websites, including Yelp, Facebook, and Google, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.). Receive email alerts for each new review posted. Filter by source and star rating to see the reviews that are most important to you.
Manage all reviews from one place
Get insights through AI & machine learning
Be found everywhere customers search
Track every conversation across the web
See how you stack up to the competition
Boost your online visibility and drive visitors to your website and your door
My Reputation Management gives you control over the most important aspects of your reputation, including reviews, listings, and social media. Connecting with your customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence! And with reporting built right in, you can view an executive summary or dig into the details to see how your reputation improves over time.
"Businesses that respond to reviews are 1.7X more trustworthy than businesses who don't (76% vs. 46%)."
Google Consumer Research
How to respond to good and bad reviews
Responding to customer feedback is critical to building a positive online presence. Answering online reviews increases customer engagement and generates more feedback - and is one factor used by Google to decide where your business appears in search results.
The secret to a coveted top spot on a TripAdvisor Restaurants list?
- ✓ “94% of customers say that reviews influence their dining decisions."
- ✓ “Don’t shy away from negative reviews and responding to them.”
- ✓ "Respond to every review within 24 hours."
Mark Goloboy, Global Marketing Leader, Restaurants for TripAdvisor
Add-ons for Reputation Management
Get new reviews in Reputation Management twice as fast! The Rapid Reviews add-on scans the web for recent reviews twice a day, providing an advantage for responding to reviews even quicker, resulting in even better customer service.
Review Display Widget Pro
Build trust with potential customers faster and improve your SEO ranking. Show off all your best reviews on your website from all review sources in Reputation Management, including popular sites like Facebook, TripAdvisor, and Google. (Please note we are not able to display Yelp reviews)
“27% of people that look for local information are actually looking for reviews about that particular store.” Steven Chen, Senior Product Manager at Google My Business
Reputation Management Features Comparison
|Features||Express edition||Pro edition|
|Manage reviews||Includes reviews from Facebook, Google, and My Listing||Includes reviews from all sources|
|Respond to Google and Facebook reviews in-line||✓||✓|
|Review response templates||Use, edit, or delete default templates||Use, edit, or delete default templates + add unlimited custom templates|
|Review Display Widget||✓||✓|
|Monitor listings||Includes listings from Facebook and Google||Includes listings from all sources|
Try My Reputation Management Express for FREE!
The Express edition is a simplified tool with essential features such as monitoring, managing, and responding to reviews on Google and Facebook. Once you've come to know and love the Express edition, easily upgrade to the Pro edition, unlock additional social profiles, unlimited scheduled posts, and more ways to manage and improve your online reputation.
Complementary products for Reputation Management
Get more five star reviews by just asking for them. Send SMS and email requests to get more authentic customer reviews on the sites that matter most! New reviews will arrive in Reputation Management for you to monitor and post responses.
Increase customer and search engine trust by leveraging the power of reviews. Our Social Marketing software enables you login once to easily share your best reviews across social media platforms. Make customers your marketing secret weapon.
Business Listing Builder
Rank higher in local search and be found everywhere your customers are searching. Our Listing Builder software makes it easy for you to maintain consistent business information on key sources, including Google, across the web, mobile apps, voice search, GPS services, social profiles, and more.